DOMANDE FREQUENTI
CAN I RETURN OR EXCHANGE AN ITEM?
Yes. Returns are accepted within 14 days of the delivery date. Items must be unworn, unwashed and returned in their original condition, with all tags still attached.
To request a return, contact us providing your order number. Once the request has been approved, we will provide you with all the instructions to make the return.
The refund will be processed after the returned item has been checked.
HOW LONG DOES SHIPPING TAKE?
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has shipped, you will receive a confirmation email with a tracking number to monitor the delivery.
Estimated delivery times are:
- Europe: 3–7 business days
- International: 7–14 business days
Please note that during high-demand collection launches or due to customs procedures, delivery times may vary slightly.
HOW DO I CHOOSE THE RIGHT SIZE?
We recommend consulting our Size Guide before placing your order. Our garments are designed with particular attention to fit and silhouette, so carefully checking the measurements will help you choose the correct size.
If you are unsure between two sizes, choose a larger size for a relaxed or oversized fit, or a smaller size for a more fitted look.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept major credit and debit cards, PayPal and other secure payment methods available at checkout. All transactions are encrypted and processed through secure gateways to ensure maximum protection of your personal information.
HOW CAN I CONTACT CUSTOMER SUPPORT?
If you have questions about your order, our products or general information, please use the contact form available above on this page. Simply fill in the form with your details and your message, and our team will get back to you as soon as possible.
We aim to respond within 24–48 business hours.
